Guides
Guides for returns teams.
How to check a returned kit, how to word a hold, and where a camera at the bench helps and where it doesn't. Useful with or without ReturnWitness.
Guide
How to check returned items for missing parts
A bench routine for multi-part kits: a checklist per SKU, one place to count, and a hold instead of a guess.
GuideHolding a refund without accusing the customer
How to word a hold so it states what was observed, keeps the refund waiting rather than denied, and puts a person in charge.
GuideWhat a camera can and can't see at the returns bench
What an overhead camera and a segmentation model are good at on a returns bench, where they fail, and how to design around it.