For the person at the returns bench.
ReturnWitness is for a returns lead at an online store that ships multi-part kits, who can't tell at the bench whether a returned box is complete. It films the unboxing under a fixed overhead camera, counts what came back against the packing slip, and holds the refund until a person approves.
Creator Kit: camera body, zoom lens, battery + charger. The $109 zoom lens was not observed.
[Seeded merchant order & RMA fixture]The problem, the solution, why it matters, how it is used
A parcel scan says the box arrived, not what was inside. If the refund follows the scan, a short kit refunds in full.
An overhead camera and app code count each part as it settles in the tray, check it against the slip and the policy, and hold anything uncertain.
The store stops paying for parts it never got back, the next customer doesn't open a “complete” kit with a part missing, and there's a record to dispute with.
Route the risky returns to one bench. Unpack into the tray as usual. A person reads each hold and releases the refund.
Stores that sell kits with parts.
One kit file per product lists what should come back. The engine doesn't care what the parts are; it counts what settles in the tray.
Camera and lens kits
A body, a lens, a battery and charger. Small, expensive parts, easy to leave at home.
Drones
Spare batteries, propellers and the controller: complete only with every part.
Power-tool sets
The tool, its battery, the charger, a blade guard: a set sold complete should come back complete.
Toys with parts
Building sets and play kits, where one missing piece means the box can't go back on the shelf as complete.
Today the app runs one kit, a camera kit. Several kit types at one bench is not built yet.
The scan says received. The count says $340 held.
The box is scanned. The refund goes out.
- 01The return is scanned: “received”.
- 02The $340 refund releases on the scan. refunded in full
- 03The $109 zoom lens was never in the box. The short kit goes back on the shelf, with no record of what was seen.
The camera counts. A person decides.
- 01The box is unpacked into the tray under the overhead camera.Camera body1 of 1Zoom lens0 of 1 · not observedBattery + charger1 of 1
- 02$340HELDThe policy clause is quoted beside it.
- 03A person reads the evidence and decides: hold, a partial refund under the policy, or the full refund.
Mobility-equipment loan closets.
Nonprofits, councils and hospital discharge teams lend walkers, rollators and wheelchairs. When one comes back, someone has to check that the parts that keep it stable (a walker's rubber tips and glides) came back too. If a part is missing, the next borrower, often frail or recovering, is the one at risk.
The same engine counts the parts as they come back, and “refund” becomes “ready to re-lend”: the item stays off the shelf until a person signs it off.
It only checks that the parts came back. It never gives medical advice, never judges whether equipment is safe or suitable for a person, and never replaces the closet's own safety check.
There is no closet pilot or partner. The loan-closet bench is an illustration of the same engine, in your browser.
One bench first.
Tell me what kits you sell and how many come back a week.